cap hpi's dedicated support
Our most commonly asked questions around the hpi check.
- How do I reset my hpi check password?
- I have HPI Checked a vehicle that is recorded on the Condition Inspected Register, what does this mean?
- If I HPI Check the same vehicle twice, will I be charged twice?
- My vehicle has a Short VIN and is showing on HPI as having finance for a different vehicle.
- The V5 has just been issued to me but the HPI Check says it does not match.
- The vehicle I have HPI Checked has never had a colour change but the HPI Report says it has?
- The vehicle I have HPI Checked is recorded on the Security Register, what does this mean?
- There is an interest recorded on the Previous Plate of the vehicle I have HPI Checked, does it relate?
- What is the vehicle footprint?
- Why is there no valuation data on my HPI Check?